Turning Feedback Into Action at Kapiti Gymnastics

Anna Robertsone-News

At Kapiti Gymnastics, member feedback doesn’t just get filed away—it drives real change.

Each year, Gymnastics NZ members are asked to complete the Voice of Participant survey, and this feedback helps shape the direction of respective clubs. In both the 2023 and 2024 surveys, Kapiti members told the club that facilities—particularly the toilets, changing rooms, and gym space—were the top area for improvement.

The club took that feedback seriously.

Over the 2024–2025 summer, Kapiti Gymnastics undertook a major renovation project, upgrading the toilet facilities and repurposing existing space to create a new staff and mentoring room. The result? A cleaner, more modern, and more functional environment for everyone—athletes, coaches, and visitors alike.

The project cost over $150,000, funded through the club’s building maintenance reserve with support from Lotteries and Pub Charity. Thanks to member input and the club’s proactive response, the space now better reflects the standards and care the community deserves.

Well done, Kapiti! A fantastic example of turning member feedback into meaningful action and showing that your members’ voices really do make a difference.